Returns

You may return any product you are not completely satisfied with to Hawthorne Educational Services, Inc., within 30 days of receipt. Prior authorization must be obtained from the Customer Service Department for all returns. The return must be accompanied by a packing slip and be in unmarked, unused, and salable condition to receive a refund or credit. Return shipping costs are the responsibility of the customer. A 10% restocking fee will be charged on all returns.

The return policy does not apply to software that has been opened, software that has been downloaded, or packages of rating forms that have been opened. Opened software, downloaded software, and/or packages of forms cannot be returned.

This return policy does not apply to bookstore orders and other resellers. Bookstores/resellers must prepay all orders plus applicable shipping/handling charges. All bookstore/reseller orders will be processed on a non-returnable basis.

Phone: 800-542-1673
Fax: 800-442-9509
Email: info@hawthorne-ed.com

Shipping/Handling Charges

FREE SHIPPING
Free standard ground shipping for orders shipped to Alaska, Hawaii, APO/FPO addresses, and within the continental U.S. Shipping to U.S. Territories is 15% ($10.00 minimum) of the subtotal.

INTERNATIONAL ORDERS
Shipping/handling charges for international destinations are based on actual USPS charges and can be calculated on this Web site. All international customers are responsible for applicable customs fees and taxes and should allow up to three weeks for delivery.

EXPEDITED SHIPPING
Next Day Air, 2nd Day Air, and 3 Day Select shipping options are available. Expedited orders will ship the next business day.

Ordering

Orders may placed on this Web site or by calling (800) 542-1673; using a Visa, MasterCard, or Discover.

Purchase orders may be faxed to 800-442-9509; emailed to orders@hawthorne-ed.com; or mailed to the address below. A copy of the official purchase order is required.

Hawthorne Educational Services, Inc.
800 Gray Oak Drive
Columbia, MO 65201.

Bookstores/resellers must prepay.

U.S. ORDERS ARE SHIPPED PROMPTLY
Except for weekends and holidays, orders are normally shipped within 24 hours of receipt.

INTERNATIONAL ORDERS
International customers must prepay and should allow approximately 3 weeks for delivery.

Order Form

If your browser is unable to display the form, click the "Get Acrobat Reader" button at the bottom of this page. Follow the instructions and return here to download the order form.

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Privacy Policy

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Copy Permission

RATING FORMS:
It is always permissible to photocopy completed rating forms as a means of sharing information about a student with parents, teachers, and or physicians, or to keep a copy in the student's file.

We will not grant permission to copy and handout any other information from the scales. The material is copyright protected.

INTERVENTION MANUALS:
While it is not permissible to reproduce pages of our intervention manuals for distribution, Appendix/Forms pages are designed to be reproduced and may be copied.

Our intervention manuals are available on CD-ROM and are Windows®-compatible products that provide printouts of interventions chosen for each student’s specific behavior problems for the development of the student’s IEP. It is an excellent way to share various intervention strategies with your teachers.

Any other request must be put in writing.

 

 

Fax: 800-442-9509

Mail:
Hawthorne Educational Services, Inc.
800 Gray Oak Drive
Columbia, MO 65201

 

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Examination Copies/Desk Copies

RESEARCH PROJECTS
Hawthorne Educational Services, Inc., assessment instruments are available free-of-charge for approved research projects. Submit requests in writing to the Director of External Relations.

DESK COPIES
It is our policy to provide university faculty one complimentary copy of an intervention manual when we receive their prepaid single order for a minimum of 10 books to be used in teaching a college course. This order may be placed by the professor or the bookstore. To receive a complimentary desk copy of a Hawthorne publication, the instructor requiring the text must put the request in writing on University letterhead explaining how the text will be used.

Fax: 800-442-9509

Mail:
Hawthorne Educational Services, Inc.
800 Gray Oak Drive
Columbia, MO 65201

Comments/Suggestions

Please use the email link below if you would like to comment or make suggestions regarding Hawthorne Educational Services, Inc. products.


Email: comments@hes-inc.com